Frequently Asked Questions?

Software Support

Explore the most frequently asked questions about our service scope, support processes, and project approach.

İdesa provides software and technology, artificial intelligence and automation, digital marketing, brand management, graphic design, production and animation services. This allows your brand’s different needs to be managed consistently through a single partner.

We work with organisations of different sizes, from start-ups and growing SMEs to corporations, public institutions and non-governmental organisations. The scope of our services is determined by your needs and objectives rather than the size of your business.

During the initial consultation, we evaluate your current situation, business goals and priorities. We then present the most suitable services, project scope and possible roadmap in clear and accessible terms.

Yes. Services such as website development, brand identity, digital advertising, social media, content creation and software can be combined under one strategy. This creates a more consistent brand experience.

We bring design, software, marketing, artificial intelligence and production services together under one roof. We approach each project as a business investment that should contribute to growth, rather than as a purely visual or technical task.

İdesa Creative Studio has been providing digital solutions to brands, institutions and start-ups across different industries since 2008.

Yes. Our services are not limited to large organisations. We create scalable solutions for small businesses and new ventures based on their priorities and available budget.

We begin by understanding your business, target audience, expectations and current position. We then define the scope, priorities, deliverables and schedule before starting the work.

Absolutely. Projects move forward through defined approval stages. We request your feedback on design, content, scope and other key decisions.

We create a realistic schedule during the planning stage and manage the project accordingly. When approvals and required materials are provided on time, we are committed to meeting the planned delivery date.

Depending on the structure of the project, a responsible contact coordinates communication and the work of different teams. This keeps the process organised and clear.

Yes. We can evaluate your current website, social media accounts, advertisements, brand materials or digital product to identify strengths and improvement opportunities.

Pricing depends on the project scope, required services, content needs, schedule and specific expectations. We therefore prepare a tailored proposal for each project.

Yes. Projects can be divided into phases based on priorities and budget. Essential requirements can be completed first, while additional work can be planned for later stages.

No. You can review the proposal, ask questions and discuss the scope before making a decision.

The approved scope forms the basis of the project price. If new requests are added later, any effect on cost and schedule is explained in advance.

A professional website builds trust, explains your services clearly, helps potential customers contact you and supports your sales and communication processes.

Yes. Our websites are created to offer a clear and comfortable experience on mobile phones, tablets and desktop computers.

Yes. We can prepare websites in two or more languages based on your target markets and organise the content for different audiences.

Yes. A website can support sales, quotation requests, appointments, reservations, memberships, applications, product presentation, dealer communication or customer support.

That depends on your business model and your customers’ behaviour. We first evaluate whether a mobile application would create meaningful value and recommend alternative solutions when appropriate.

Yes. Depending on the project requirements, applications can be developed for both platforms.

Yes. We evaluate the target audience, core value, market opportunity and essential features of the idea and create a practical starting roadmap.

An MVP helps you enter the market sooner, gather user feedback, reduce unnecessary costs and present a tangible product to potential investors.

Yes. Processes such as applications, orders, customer management, task tracking, reporting, approvals and operations can be transformed into custom digital solutions.

Yes. We manage the entire process from planning to launch based on your products, target audience, sales model and operational needs.

No. You can begin with a limited product range. What matters most is clear product presentation, a trustworthy shopping experience and a sustainable sales plan.

Yes. We can prepare a structure suitable for global sales with multiple languages, currencies, international payments and shipping options.

Artificial intelligence can help answer customer questions more quickly, reduce repetitive tasks, accelerate content processes and provide clearer information for business decisions.

Yes. We can create digital assistants that answer common questions, introduce services and guide visitors to the most appropriate contact channel.

Yes. Practical solutions can be created for small businesses in areas such as answering customer questions, preparing content, organising requests and simplifying routine processes.

SEO is a long-term growth process. The timing varies depending on competition, industry and the current condition of the website, but consistent work can increase visibility and qualified traffic over time.

Yes. Search-engine visibility and AI-platform visibility support each other. Content quality, brand trust and digital authority can be managed through a combined strategy.

Yes. If your internal team produces the content, we can support you with strategy, publishing plans, channel selection, performance reviews and team guidance.

We report meaningful results such as enquiries, sales, form submissions, telephone calls and costs, rather than focusing only on impressions or clicks.

The target audience, market position, values, name, tone of voice and visual identity should be planned together. Our brand strategy and corporate identity services manage this process as a whole.

Yes. We can modernise your identity while preserving the recognition and valuable elements your brand has already built.

Yes. We produce corporate films, product and service videos, advertising films, social media videos and event productions.

Yes. We provide long-term support for maintenance, updates, new features, content, advertising, social media and business growth.

Yes. Marketing, advertising, social media, visibility and growth results are presented through clear and understandable reports.

Delivery and usage rights are clearly defined in the proposal and agreement. We prioritise transparent terms regarding the client’s rights to use the completed work.

Yes. We plan solutions not only for current needs but also for future services, new users, additional markets and long-term growth objectives.

Yes. During the initial meeting, we review your needs, goals and current position to define the general framework of the project.

Yes. Our experience includes public services, education, healthcare, publishing, energy, engineering, logistics, e-commerce, manufacturing, non-profit organisations and professional services.

Yes. We support businesses with multilingual websites, global e-commerce, international growth, digital visibility and market-specific brand communication.

Yes. We provide regular information about progress, completed work, pending decisions and upcoming stages.

The timeline depends on the project scope, content requirements, approvals and requested services. An estimated delivery schedule is included during the proposal stage.

Yes. New requests can be evaluated. We explain their potential effect on the budget, scope and timeline before adding them to the project.

You may provide the content, or you may use our content creation services. Written copy, visuals, videos and campaign materials can be prepared according to your needs.

Yes. For projects that include management tools or editable content, we provide guidance on basic usage and content updates.

Every organisation has different goals and requirements. Instead of offering rigid packages, we prepare proposals that include only the services your business genuinely needs.

Basic information about your business, goals, required services, target audience, current work and preferred timeline is usually enough to begin preparing a proposal.

Depending on the project size and duration, milestone-based payment plans may be available. Payment terms are clearly stated in the proposal and agreement.

Yes. Monthly or periodic service models may be offered for ongoing support, digital marketing, social media, content production and continuous development.

Yes. We can evaluate your website’s visual quality, content structure, usability and conversion potential and redesign it either completely or in stages.

When required, we can provide an easy-to-use management structure that allows you to update pages, visuals, text and selected sections.

Yes. We provide SEO-focused services that help search engines understand your website and improve its visibility for relevant searches.

Yes. We offer maintenance, updates, content support, troubleshooting and continuous improvement services.

Mobile applications can benefit businesses that offer ordering, reservations, memberships, location services, tracking, notifications, loyalty programmes or frequently used services.

Yes. We support the preparation and submission process for the relevant application stores.

An MVP is the first usable version of a business idea, built with its most important features. It allows the idea to be tested with real users before making a larger investment.

It can reduce repetitive work, improve coordination between departments, centralise information and make business processes easier to manage.

In many cases, yes. Compatibility with accounting, customer management, payment, shipping, reservation and other business systems is evaluated before the project begins.

Yes. We can improve the user experience, product presentation, checkout process, campaigns, mobile usability and sales performance of an existing store.

Yes. Suitable payment and shipping options can be included based on the providers used by your business.

We provide management and optimisation services for marketplace product listings, content, campaigns, visibility and performance.

No. Artificial intelligence should only be used where it creates genuine value. We first identify areas where your business experiences repetitive work, delays or customer service challenges.

Our objective is not to replace employees. It is to reduce repetitive workload so that your team can focus on more valuable, creative and customer-oriented tasks.

The first step is to evaluate your target audience, current visibility, sales channels and competitors. This helps determine whether SEO, advertising, social media or content should be prioritised.

GEO includes services designed to help your brand be understood and discovered in AI-supported search and answer platforms such as ChatGPT, Gemini and Perplexity.

Yes. We can manage strategy, content planning, visual preparation, publishing, community interactions, comments, messages and performance reporting.

The budget is decided together according to your goals and available resources. We recommend how the budget may be distributed, but the final decision remains with the client.

It may include website copy, blog articles, social media posts, advertising copy, campaign content, visual design and video content.

Yes, although we recommend evaluating the logo together with colours, typography, usage rules and communication style to create a stronger and more consistent identity.

It may include social media designs, catalogues, brochures, presentations, advertising visuals, packaging, corporate materials and digital campaign assets.

It can be used in product presentation, education, architecture, industrial communication, advertising, events, simulation and the explanation of complex processes.

For projects covered by an active support agreement, assistance is provided according to the urgency and priority of the issue. Support conditions are defined at the beginning of the project.

Yes. Business information, project ideas, content and access details are handled in accordance with confidentiality principles.

Yes. After reviewing the existing work, we assess its condition, risks and requirements and prepare a transition plan where appropriate.

You can contact us through the contact form, telephone or email and briefly describe your requirements. Following the initial consultation, we prepare a suitable roadmap and proposal.